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Complaints and Feedback

We value your feedback. Make a complaint, give a compliment or offer a suggestion. This can help us improve our service.   To make a complaint, suggestion or compliment you may speak to one of our staff, or the Compliance Officer in person.  You can phone or email us, or you can write to us. Please bear in mind, if you provide feedback or complaints to us in writing (mail), it may take us longer to respond.


What we need from you

Please be clear, factual, and tell us the outcome you would like.  Providing your name and contact details will also help us to get in touch and help resolve the issue.  If you provide feedback anonymously, we won’t be able to respond to you personally.   Please view our Complaints Handling Policy for further information on how we can be contacted, and how we will handle your complaint.